Baptist World Aid Australia is committed to the safety and well-being of all children and young people accessing our services.
Baptist World Aid Australia, a wholly-owned subsidiary of Transform Aid International Group, welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.
A full version of both Baptist World Aid Australia’s Complaints Policy is available below.
If you would like to provide feedback or make a complaint, please call us on 1300 789 991 or email us at [email protected].
If you wish to report inappropriate conduct by any of our staff, you may contact our Board Chair at [email protected].
If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.
Knowing we have a regular source of income helps us to plan ahead, and identify the volume and type of projects we are able to support. Your regular donations also make it easier for us to reduce our administration and processing costs.
Regular giving is available via automatic credit card deductions or through a direct debit agreement though your bank account.
Read the terms and conditions of these arrangements below.
Baptist World Aid respects and safeguards the privacy of our supporters and we are committed to accountability and transparency.
Baptist World Aid Australia and Transform Aid International’s constitutions outline our system of governance. They explain in detail how our Board is organised and how it operates.
The Code affirms the values that govern the behaviours of all Representatives of Transform Aid International (“TAI”) and conveys TAI’s commitment to excellence, and the behaviours expected in the application of the Code in TAI’s work environment.
Our Website Rules specify the terms and conditions that operate when you access our website.
Generally, gifts are non-refundable (particularly in the case of tax-deductible gifts in accordance with the ATO’s definition). Requests for refunds will be considered on a case-by-case basis.
Transform Aid International Ltd (“TAI”) and Baptist World Aid Australia Ltd (“BWAA”) – collectively referred to in this Policy as “our organisations” – are committed to ensuring that Conflicts of Interest are identified, disclosed and managed appropriately in order to protect the integrity of our organisations and to manage risk.
In adherence to Australian Charities and Not-for-Profits Commission (“ACNC”) Governance Standard 5, this Policy sets out the ways our organisations identify, obtain disclosure and manage Conflicts of Interest.
We are committed to fostering a culture where employees are safe to raise their concerns. Employees are encouraged to report unethical practices and behaviour.
We are committed to high quality in our work. We are accountable to our key stakeholders, particularly those we partner with in communities. To ensure this high standard, we comply with the following stringent guidelines: