Our Policies

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Child Safe Policy

Baptist World Aid Australia is committed to the safety and well-being of all children and young people accessing our services.

Complaints Policy and Procedures

Baptist World Aid Australia, a wholly-owned subsidiary of Transform Aid International Group, welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.

A full version of both Baptist World Aid Australia’s Complaints Policy is available below.

If you would like to provide feedback or make a complaint, please call us on 1300 789 991 or email us at [email protected].

If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.

Complaints Handling Policy

Our Complaints Handling Policy outlines our commitment to receiving feedback, both positive and negative, from supporters/donors, partners, and beneficiaries. It also details our approach to responding to complaints in a professional and timely manner.

Complaint Form

We try our best, but sometimes things don’t go as planned. If you need to make a complaint, we will take you seriously. We want to be fair, support you, listen to you, only share information with those who need to take action, explain what’s happening, investigate, and do everything we can to keep you safe and feeling welcome.

Regular Giving Terms and Conditions

Knowing we have a regular source of income helps us to plan ahead, and identify the volume and type of projects we are able to support. Your regular donations also make it easier for us to reduce our administration and processing costs.

Regular giving is available via automatic credit card deductions or through a direct debit agreement though your bank account.

Read the terms and conditions of these arrangements below.

Privacy Policy

Baptist World Aid respects and safeguards the privacy of our supporters and we are committed to accountability and transparency.

Our Constitution

Code of Conduct

The Code affirms the values that govern the behaviours of all Representatives of Transform Aid International ("TAI") and conveys TAI's commitment to excellence, and the behaviours expected in the application of the Code in TAI's work environment.

Prevention of Sexual Exploitation, Abuse and Harassment

We have a zero tolerance attitude towards the exploitation, abuse and harassment of adults. Whilst the below policy applies to all adults, it aims to particularly reflect our commitment to safeguarding vulnerable individuals. Our Child Safe Policy is relevant to any matters relating to children.

Communication & Website Policies

International Programs Non-Development Activity Policy

Refund Policy

Generally, gifts are non-refundable (particularly in the case of tax-deductible gifts in accordance with the ATO’s definition). Requests for refunds will be considered on a case-by-case basis.

Conflict of Interest Policy

Transform Aid International Ltd (“TAI”) and Baptist World Aid Australia Ltd (“BWAA”) - collectively referred to in this Policy as “our organisations” - are committed to ensuring that Conflicts of Interest are identified, disclosed and managed appropriately in order to protect the integrity of our organisations and to manage risk.

In adherence to Australian Charities and Not-for-Profits Commission (“ACNC”) Governance Standard 5, this Policy sets out the ways our organisations identify, obtain disclosure and manage Conflicts of Interest.

Whistleblowing Policy

We are committed to fostering a culture where employees are safe to raise their concerns. Employees are encouraged to report unethical practices and behaviour.

Environmental Policies

We strive to promote sustainability and environmental friendliness both in our Australian offices and when implementing programs to alleviate poverty overseas.

Quality and Accountability Standards

We are committed to high quality in our work. We are accountable to our key stakeholders, particularly those we partner with in communities. To ensure this high standard, we comply with the following stringent guidelines:

ACFID Code of Conduct

Baptist World Aid Australia, as a member of the Transform Aid International group, is a member of the Australian Council for International Development (ACFID) and a compliant signatory to ACFID’s Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability, and financial management.

ACNC Governance Standards

Baptist World Aid Australia, as a member of the Transform Aid International group, is registered with the Australian Charities and Not-for-Profits Commission (ACNC). We meet ACNC standards for remaining charitable, operating lawfully, and running in an accountable and responsible way.

The DFAT Australian NGO Accreditation

Baptist World Aid Australia, as a member of the Transform Aid International group, is fully accredited by the Department of Foreign Affairs and Trade (DFAT). We meet DFAT’s stringent standards in governance, structure, policies, links to the Australian community, partnership arrangements, program, financial and management systems, and risk management. The accreditation process provides DFAT and the Australian public with confidence that they are funding a professional, well-managed organisation capable of delivering positive development outcomes.

Integral Alliance Quality Standards Commitment

Integral is a global alliance of 23 Christian relief and development agencies, working together to present a more effective response to poverty and disaster worldwide. As a member of Integral, we operate within the Integral Quality Standards Commitment. This ensures a high quality in our work in accordance with internationally recognised standards, which respect international law and humanitarian principles. The Integral Quality Standards are drawn from the Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief (RCCC); the HAP (Humanitarian Accountability Partnership) Standards; and the SPHERE Project – Humanitarian Charter and Minimum Standards in Disaster Response.


National Redress Scheme

The National Redress Scheme provides acknowledgement and support to people who experienced institutional child sexual abuse. It was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, which estimated that 60,000 people experienced institutional child sexual abuse in Australia. The Scheme started on 1 July 2018 and will run for 10 years. The National Redress Scheme can provide three things: access to counselling; a Redress payment; and a direct personal response from the institution (e.g. an apology) for people who want it. Redress is an alternative to seeking compensation through the courts.

Baptist World Aid Australia have joined the National Redress Scheme, thus demonstrating our organisation’s commitment to the safeguarding of all people. Arrangements for this were finalised on 13 November 2019. Free and confidential Redress Support Services are available for anyone applying for redress, or considering applying for redress. These services are confidential and can help explain the Scheme and who can apply. For more information on the National Redress Scheme, visit www.nationalredress.gov.au or call 1800 737 377.