Safeguarding Policies

 

Baptist World Aid Australia is committed to the safety and well-being of all children and young people accessing our services.

Safeguarding Code of Conduct

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Child Safe Policy

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Child Safety and PSEAH Policy Procedures

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Prevention of Sexual Exploitation, Abuse and Harassment

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Complaints Policy and Procedures

 

Baptist World Aid Australia, a wholly-owned subsidiary of Transform Aid International Group, welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.

A full version of both Baptist World Aid Australia’s Complaints Policy is available below.

If you would like to provide feedback or make a complaint, please call us on 1300 789 991 or email us at [email protected]. If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.

Complaints Handling Policy

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Complaint Form

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Donation & Regular Giving Policies

Direct Debit Terms and Conditions

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Credit Card Autodebit Terms and Conditions

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Refund Policy

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Communication Policies

Communication Policy

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Informed Consent and Communication Resources Policy

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Website & Privacy Policies

Privacy Policy

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Website Rules

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Social Media Community Guidelines

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Program & Development Related Policies

Whistleblowing Policy

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Counter-Terrorism Policy

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Non-Development Activity Policy

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Environmental Policies

 

We strive to promote sustainability and environmental friendliness both in our Australian offices and when implementing programs to alleviate poverty overseas.

Environment Policy (Programs)

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Environment, Sustainability and Ethical Procurement Policy

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Other Policies & Documents

Code of Conduct

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Conflict of Interest Policy

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Our Constitution

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Quality and Accountability Standards

We are committed to high quality in our work. We are accountable to our key stakeholders, particularly those we partner with in communities. To ensure this high standard, we comply with the following stringent guidelines:

 

National Redress Scheme

 

The National Redress Scheme provides acknowledgement and support to people who experienced institutional child sexual abuse. It was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, which estimated that 60,000 people experienced institutional child sexual abuse in Australia. The Scheme started on 1 July 2018 and will run for 10 years. The National Redress Scheme can provide three things: access to counselling; a Redress payment; and a direct personal response from the institution (e.g. an apology) for people who want it. Redress is an alternative to seeking compensation through the courts.

Baptist World Aid Australia have joined the National Redress Scheme, thus demonstrating our organisation’s commitment to the safeguarding of all people. Arrangements for this were finalised on 13 November 2019. Free and confidential Redress Support Services are available for anyone applying for redress, or considering applying for redress. These services are confidential and can help explain the Scheme and who can apply. For more information on the National Redress Scheme, visit www.nationalredress.gov.au or call 1800 737 377.