Baptist World Aid Australia is committed to the safety and well-being of all children and young people accessing our services.
Our Child Safe Code of Conduct outlines how all Baptist World Aid staff, volunteers and contractors will behave to make sure that all children we come into contact with are protected
Our Child Safe Policy outlines the procedures in place to protect children. All staff, volunteers and visitors to projects overseas are required to complete a compulsory police check to ensure the safety of all children we work with.
Baptist World Aid Australia, a wholly-owned subsidiary of Transform Aid International Group, welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.
A full version of both Baptist World Aid Australia’s Complaints Policy is available below.
If you would like to provide feedback or make a complaint, please call us on 1300 789 991 or email us at [email protected].
If you wish to report inappropriate conduct by any of our staff, you may contact our Board Chair at [email protected].
If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.
Our Complaints Handling Policy outlines our commitment to receiving feedback, both positive and negative, from supporters/donors, partners, and beneficiaries. It also details our approach to responding to complaints in a professional and timely manner.
We try our best, but sometimes things don’t go as planned. If you need to make a complaint, we will take you seriously. We want to be fair, support you, listen to you, only share information with those who need to take action, explain what’s happening, investigate, and do everything we can to keep you safe and feeling welcome.
Knowing we have a regular source of income helps us to plan ahead, and identify the volume and type of projects we are able to support. Your regular donations also make it easier for us to reduce our administration and processing costs.
Regular giving is available via automatic credit card deductions or through a direct debit agreement though your bank account.
Read the terms and conditions of these arrangements below.
Regular giving is available via a direct debit agreement. Read the terms and conditions for this arrangement.
Regular giving from your debit/credit card is made available via automatic deductions. Read the terms and conditions for this arrangement.
Baptist World Aid respects and safeguards the privacy of our supporters and we are committed to accountability and transparency.
We are committed to safeguarding your privacy and confidentiality. Our systems reflect the Australian Privacy Principles and the ACFID Code of Conduct.
Baptist World Aid Australia and Transform Aid International’s constitutions outline our system of governance. They explain in detail how our Board is organised and how it operates.
Our Website Rules specify the terms and conditions that operate when you access our website.
Generally, gifts are non-refundable (particularly in the case of tax-deductible gifts in accordance with the ATO’s definition). Requests for refunds will be considered on a case-by-case basis.
We are committed to fostering a culture where employees are safe to raise their concerns. Employees are encouraged to report unethical practices and behaviour.
We are committed to high quality in our work. We are accountable to our key stakeholders, particularly those we partner with in communities. To ensure this high standard, we comply with the following stringent guidelines:
Baptist World Aid Australia, as a member of the Transform Aid International group, is a member of the Australian Council for International Development (ACFID) and a compliant signatory to ACFID’s Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability, and financial management.
Baptist World Aid Australia, as a member of the Transform Aid International group, is registered with the Australian Charities and Not-for-Profits Commission (ACNC). We meet ACNC standards for remaining charitable, operating lawfully, and running in an accountable and responsible way.
Baptist World Aid Australia, as a member of the Transform Aid International group, is fully accredited by the Department of Foreign Affairs and Trade (DFAT). We meet DFAT’s stringent standards in governance, structure, policies, links to the Australian community, partnership arrangements, program, financial and management systems, and risk management. The accreditation process provides DFAT and the Australian public with confidence that they are funding a professional, well-managed organisation capable of delivering positive development outcomes.
Integral is a global alliance of 23 Christian relief and development agencies, working together to present a more effective response to poverty and disaster worldwide. As a member of Integral, we operate within the Integral Quality Standards Commitment. This ensures a high quality in our work in accordance with internationally recognised standards, which respect international law and humanitarian principles. The Integral Quality Standards are drawn from the Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief (RCCC); the HAP (Humanitarian Accountability Partnership) Standards; and the SPHERE Project – Humanitarian Charter and Minimum Standards in Disaster Response.
