Child Safe Policy
Our Child Safe Policy outlines the procedures in place to protect children. All staff, volunteers and...
Baptist World Aid Australia, a wholly-owned subsidiary of Transform Aid International Group, welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.
A full version of both Baptist World Aid Australia’s Complaints Policy is available below.
If you would like to provide feedback or make a complaint, please call us on 1300 789 991 or email us at [email protected].
If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.
Our Complaints Handling Policy outlines our commitment to receiving feedback, both positive and negative, from supporters/donors, partners, and beneficiaries. It also details our approach to responding to complaints in a professional and timely manner.
We try our best, but sometimes things don’t go as planned. If you need to make a complaint, we will take you seriously. We want to be fair, support you, listen to you, only share information with those who need to take action, explain what’s happening, investigate, and do everything we can to keep you safe and feeling welcome.
Regular giving is available via automatic credit card deductions or through a direct debit agreement though your bank account.
Read the terms and conditions of these arrangements below.
In adherence to Australian Charities and Not-for-Profits Commission (“ACNC”) Governance Standard 5, this Policy sets out the ways our organisations identify, obtain disclosure and manage Conflicts of Interest.
We are committed to high quality in our work. We are accountable to our key stakeholders, particularly those we partner with in communities. To ensure this high standard, we comply with the following stringent guidelines:
Baptist World Aid Australia, as a member of the Transform Aid International group, is a member of the Australian Council for International Development (ACFID) and a compliant signatory to ACFID’s Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability, and financial management.
Baptist World Aid Australia, as a member of the Transform Aid International group, is registered with the Australian Charities and Not-for-Profits Commission (ACNC). We meet ACNC standards for remaining charitable, operating lawfully, and running in an accountable and responsible way.
Baptist World Aid Australia, as a member of the Transform Aid International group, is fully accredited by the Department of Foreign Affairs and Trade (DFAT). We meet DFAT’s stringent standards in governance, structure, policies, links to the Australian community, partnership arrangements, program, financial and management systems, and risk management. The accreditation process provides DFAT and the Australian public with confidence that they are funding a professional, well-managed organisation capable of delivering positive development outcomes.
Integral is a global alliance of 23 Christian relief and development agencies, working together to present a more effective response to poverty and disaster worldwide. As a member of Integral, we operate within the Integral Quality Standards Commitment. This ensures a high quality in our work in accordance with internationally recognised standards, which respect international law and humanitarian principles. The Integral Quality Standards are drawn from the Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief (RCCC); the HAP (Humanitarian Accountability Partnership) Standards; and the SPHERE Project – Humanitarian Charter and Minimum Standards in Disaster Response.
The National Redress Scheme provides acknowledgement and support to people who experienced institutional child sexual abuse. It was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, which estimated that 60,000 people experienced institutional child sexual abuse in Australia. The Scheme started on 1 July 2018 and will run for 10 years. The National Redress Scheme can provide three things: access to counselling; a Redress payment; and a direct personal response from the institution (e.g. an apology) for people who want it. Redress is an alternative to seeking compensation through the courts.
Baptist World Aid Australia have joined the National Redress Scheme, thus demonstrating our organisation’s commitment to the safeguarding of all people. Arrangements for this were finalised on 13 November 2019. Free and confidential Redress Support Services are available for anyone applying for redress, or considering applying for redress. These services are confidential and can help explain the Scheme and who can apply. For more information on the National Redress Scheme, visit www.nationalredress.gov.au or call 1800 737 377.
