Our Policies

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Child Safe Policy

Baptist World Aid Australia is committed to the safety and well-being of all children and young people accessing our services.

Child Safe Code of Conduct

Our Child Safe Code of Conduct outlines how all Baptist World Aid staff, volunteers and contractors will behave to make sure that all children we come into contact with are protected

Child Safe Policy

Our Child Safe Policy outlines the procedures in place to protect children. All staff, volunteers and visitors to projects overseas are required to complete a compulsory police check to ensure the safety of all children we work with.

Child Safe Reporting Process

Complaints Policy and Procedures

Baptist World Aid Australia, a wholly-owned subsidiary of Transform Aid International Group, welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.

A full version of both Baptist World Aid Australia’s Complaints Policy is available below.

If you would like to provide feedback or make a complaint, please call us on 1300 789 991 or email us at [email protected].

If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.

Complaints Handling Policy

Our Complaints Handling Policy outlines our commitment to receiving feedback, both positive and negative, from supporters/donors, partners, and beneficiaries. It also details our approach to responding to complaints in a professional and timely manner.

Complaint Form

We try our best, but sometimes things don’t go as planned. If you need to make a complaint, we will take you seriously. We want to be fair, support you, listen to you, only share information with those who need to take action, explain what’s happening, investigate, and do everything we can to keep you safe and feeling welcome.

Regular Giving Terms and Conditions

Knowing we have a regular source of income helps us to plan ahead, and identify the volume and type of projects we are able to support. Your regular donations also make it easier for us to reduce our administration and processing costs.

Regular giving is available via automatic credit card deductions or through a direct debit agreement though your bank account.

Read the terms and conditions of these arrangements below.

Direct Debit Terms & Conditions

Regular giving is available via a direct debit agreement.  Read the terms and conditions for this arrangement.

Credit Card AutoDebit Terms & Conditions

Regular giving from your debit/credit card is made available via automatic deductions.  Read the terms and conditions for this arrangement.

Privacy Policy

Baptist World Aid respects and safeguards the privacy of our supporters and we are committed to accountability and transparency.

Privacy Policy

We are committed to safeguarding your privacy and confidentiality. Our systems reflect the Australian Privacy Principles and the ACFID Code of Conduct.

Our Constitution

Baptist World Aid Australia and Transform Aid International’s constitutions outline our system of governance. They explain in detail how our Board is organised and how it operates.

Baptist World Aid Australia Ltd Constitution

Code of Conduct

The Code affirms the values that govern the behaviours of all Representatives of Transform Aid International (“TAI”) and conveys TAI’s commitment to excellence, and the behaviours expected in the application of the Code in TAI’s work environment.

Organisational Code of Conduct

Prevention of Sexual Exploitation and Abuse

Baptist World Aid Australia has zero tolerance towards abuse and exploitation of children and adults. It is our responsibility to ensure that children and adults are not deliberately or unknowingly placed in situations which make them easily susceptible to Sexual Exploitation and Abuse by staff, volunteers, contractors and partners.

Prevention of Sexual Exploitation and Abuse Policy

Website Rules

Our Website Rules specify the terms and conditions that operate when you access our website.

Website Rules

International Programs Non-Development Activity Policy

International Programs Non-Development Activity Policy

Refund Policy

Generally, gifts are non-refundable (particularly in the case of tax-deductible gifts in accordance with the ATO’s definition). Requests for refunds will be considered on a case-by-case basis.

Refund Policy

Conflict of Interest Policy

Transform Aid International Ltd (“TAI”) and Baptist World Aid Australia Ltd (“BWAA”) – collectively referred to in this Policy as “our organisations” – are committed to ensuring that Conflicts of Interest are identified, disclosed and managed appropriately in order to protect the integrity of our organisations and to manage risk.

In adherence to Australian Charities and Not-for-Profits Commission (“ACNC”) Governance Standard 5, this Policy sets out the ways our organisations identify, obtain disclosure and manage Conflicts of Interest.

Conflict of Interest Policy

Whistleblowing Policy

We are committed to fostering a culture where employees are safe to raise their concerns. Employees are encouraged to report unethical practices and behaviour.

Whistleblowing Policy

Quality and Accountability Standards

We are committed to high quality in our work. We are accountable to our key stakeholders, particularly those we partner with in communities. To ensure this high standard, we comply with the following stringent guidelines:

ACFID Code of Conduct

Baptist World Aid Australia, as a member of the Transform Aid International group, is a member of the Australian Council for International Development (ACFID) and a compliant signatory to ACFID’s Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability, and financial management.

ACNC Governance Standards

Baptist World Aid Australia, as a member of the Transform Aid International group, is registered with the Australian Charities and Not-for-Profits Commission (ACNC). We meet ACNC standards for remaining charitable, operating lawfully, and running in an accountable and responsible way.

The DFAT Australian NGO Accreditation

Baptist World Aid Australia, as a member of the Transform Aid International group, is fully accredited by the Department of Foreign Affairs and Trade (DFAT). We meet DFAT’s stringent standards in governance, structure, policies, links to the Australian community, partnership arrangements, program, financial and management systems, and risk management. The accreditation process provides DFAT and the Australian public with confidence that they are funding a professional, well-managed organisation capable of delivering positive development outcomes.

Integral Alliance Quality Standards Commitment

Integral is a global alliance of 23 Christian relief and development agencies, working together to present a more effective response to poverty and disaster worldwide. As a member of Integral, we operate within the Integral Quality Standards Commitment. This ensures a high quality in our work in accordance with internationally recognised standards, which respect international law and humanitarian principles. The Integral Quality Standards are drawn from the Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief (RCCC); the HAP (Humanitarian Accountability Partnership) Standards; and the SPHERE Project – Humanitarian Charter and Minimum Standards in Disaster Response.