Complaints Handling Policy and Procedures

Baptist World Aid Australia welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.

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A full version of Baptist World Aid Australia’s Complaints Handling Policy is available below.

If you would like to provide feedback or make a complaint, please call us on 1300 789 991 or email us at [email protected].

If you wish to report inappropriate conduct by any of our staff, you may contact our Board Chair at [email protected].

If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.