Complaints Handling Policy and Procedures

Baptist World Aid Australia welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.

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A full version of Baptist World Aid Australia’s Complaints Handling Policy is available below.

If you would like to provide feedback or make a complaint, please call us on 1300 789 991 or email us at [email protected].

If you are a child, and we have done something that made you feel unhappy, please email us at [email protected]. If you need help with writing out your complaint, please use this form.

If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.

If your concern relates to child safety or the sexual exploitation, abuse or harassment (SEAH) of an adult then please complete this form.