Baptist World Aid Australia welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.
A full version of Baptist World Aid Australia’s Complaints Handling Policy is available for download here.
If you would like to provide feedback, make a complaint, or you believe there has been a breach of the ACFID Code of Conduct please call us on 1300 789 991 or email us at [email protected].
If you would like to further refer the matter to ACFID then you can also lodge a complaint on their website.
If you are a child, and we have done something that made you feel unhappy, please email us at [email protected]. If you need help with writing out your complaint, please use this form.
If you would like to report a concern regarding Child Safety or Sexual Exploitation, Abuse and Harassment you can download a copy of this form and send it via email to [email protected]. Alternatively you can call and ask to speak to someone on the Safeguarding Committee or the Director of International Programs.
