Complaints Handling Policy and Procedures
Baptist World Aid Australia welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.
Complaints Handling Policy
A full version of Baptist World Aid Australia’s Complaints Handling Policy is available here (opens in a new tab).
If you would like to provide feedback, make a complaint, or you believe there has been a breach of the ACFID Code of Conduct please call us on 1300 789 991 or email us at complaints@baptistworldaid.org.au.
If you would like to further refer the matter to ACFID then you can also lodge a complaint on their website.
If you are a child, and we have done something that made you feel unhappy, please email us at complaints@baptistworldaid.org.au, or you can fill out the online form below. If you prefer to send us your your complaint by post, please use this form. (opens in a new tab)
If you would like to report a concern regarding Child Safety or Sexual Exploitation, Abuse and Harassment you can download a copy of this form (opens in a new tab) and send it via email to safeguarding@baptistworldaid.org. Alternatively you can call and ask to speak to someone on the Safeguarding Committee or the Director of International Programs.
It's Okay to Complain!
We are listening.
Speak to us about things that make you feel unhappy or unsafe. If you need help urgently, please call the police on 000. To tell us how you feel answer the questions below: