Our Policies
Safeguarding Policies
Baptist World Aid Australia is committed to the safety and wellbeing of all children and young people accessing our services.
Complaints Policy and Procedures
Baptist World Aid Australia welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.
A full version of both Baptist World Aid Australia’s Complaints Policy is available below.
If you would like to provide feedback, make a complaint, or you believe there has been a breach of the ACFID Code of Conduct please call us on 1300 789 991 or email us at complaints@baptistworldaid.org.au. If you would like to further refer the matter to ACFID then you can also lodge a complaint on their website.
Donation & Regular Giving Policies
Baptist World Aid Australia is committed to fairness, transparency, and the stewardship of every financial contribution we receive.
Website, Privacy and Communication Policies
Baptist World Aid Australia respects your privacy and is committed to protecting personal and financial information. Our Communication Policies are guided by a commitment to the principles outlined in the ACFID Fundraising Charter.
Social Media Policy
Baptist World Aid Australia recognises the need to have a policy which ensures that employees who use social media either as part of their job, or in a personal capacity, have guidance as to the organisation’s expectations.
Program & Development Related Policies
Baptist World Aid Australia is committed to fairness, transparency, and the stewardship of every financial contribution we receive.
Other Policies & Documents
National Redress Scheme
The National Redress Scheme provides acknowledgement and support to people who experienced institutional child sexual abuse. It was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, which estimated that 60,000 people experienced institutional child sexual abuse in Australia. The Scheme started on 1 July 2018 and will run for 10 years. The National Redress Scheme can provide three things: access to counselling; a Redress payment; and a direct personal response from the institution (e.g. an apology) for people who want it. Redress is an alternative to seeking compensation through the courts.
Baptist World Aid Australia have joined the National Redress Scheme, thus demonstrating our organisation’s commitment to the safeguarding of all people. Arrangements for this were finalised on 13 November 2019. Free and confidential Redress Support Services are available for anyone applying for redress or considering applying for redress. These services are confidential and can help explain the Scheme and who can apply. For more information on the National Redress Scheme, visit www.nationalredress.gov.au or call 1800 737 377.